Using the Centre

The Centre provides information and training to enable you to make informed decisions about whatever problem you are facing. Whether it is legal representation or training, we deal with a wide range of issues and training subjects. IF we are not able to deal with your enquiry we will try to find someone who can. We can also provide advocacy and representation in certain circumstances. If you are unsure whether we can deal with your enquiry, just ask us.

 

Confidentiality

The Advice Centre is committed to providing a confidential service. You will not be asked to state the nature of your enquiry in the presence of other people, and all interviews are confidential. Staff of The Advice Centre will not divulge the fact of your visit without your consent. Any information used for the purpose of reports or social policy campaigning will remain anonymous.

Confidentiality may be breached in the following circumstances:

1.You consent for us to contact a third party to assist in resolving your enquiry
2.Where there is a legal obligation to disclose information (e.g. a court order)
3.Where we believe that you, or a third party, is in serious personal danger.

 

Impartiality

We aim to provide an impartial, non-judgemental service to all our clients. Don?t be worried or embarrassed about approaching us with a problem ? we are not here to judge you, or to make decisions for you, but to help you decide what your options are in any given situation.

 

Keeping Records

With your permission, we will keep a record of your visit and any discussions we have with you. You are entitled to a copy of your file, under the Data Protection Act 1998. Once your file is closed, it will be stored securely for six years and then disposed of confidentially.

 

Unacceptable Behaviour

We acknowledge that clients from time to time find themselves in stressful or upsetting situations, and this can cause people to act out of character. If physical violence is used or threatened, the police will be called.